Return Policy or Repayment
If the item (s) delivered does not correspond to your order or is damaged at the time of receipt (Color, model, quantity, etc.) you have a delay a maximum period of 7 days from receipt of your package to inform us. We will do our utmost to satisfy your order.
After 7 days from receipt of your package, the manufacturer's warranty if applicable will be effective, if applicable. The guarantees are mentioned in the details of the offer.
After 7 days of receipt of your package, no exchange or refund can be made by Chiczelle.com.
You may be additional charges could you be charged more in case of return of parcels for incomplete or incorrect addresses. These costs correspond to the amount of delivery at the correct address.
A valid reason must be provided to make a return. The order must be returned in its original condition and packaging. Initial delivery charges will be withheld and will not be refunded.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds & Processing Time
If your package arrives at Chiczelle within the 7-day timeline specified above, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Chiczelle.